General terms and conditions of business

General terms and conditions and customer information
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you enter into with us as a provider (Suesskind UG(haftungsbeschränkt)).
via the website www.suesskindaudio.de. Unless otherwise agreed, the inclusion, if any, of you will be
used own conditions contradicted.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are
can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any
natural or legal person or a partnership with legal capacity who, when entering into a legal transaction in the exercise of their
independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of goods and/or the provision of repair services.
(2) By placing the respective product on our website, we submit a binding offer for the purchase of the product.
Conclusion of a contract via the online shopping cart system under the conditions stated in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods and/or repair services intended for purchase are placed in the "shopping cart". Via the corresponding button
in the navigation bar you can call up the "shopping cart" and make changes there at any time.
After calling up the "Checkout" page and entering your personal data as well as the payment and shipping conditions, you will be presented with
Finally, the order data is displayed as an order overview.
If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon-Payments, Sofortüberweisung) as a payment method, you will be
either to the order overview page in our online shop or to the website of the provider of the instant payment system.
forwarded.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there.
Finally, on the website of the provider of the instant payment system, or after you have returned to our online shop
the order data is displayed as an order overview.
Before sending the order, you have the possibility to check the information in the order overview again, to change (also
via the "back" function of the Internet browser) or to cancel the order.
By sending the order via the corresponding button ("buy" or similar designation) you declare
legally binding acceptance of the offer, whereby the contract is concluded.
(4) Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer to you for this purpose in
Text form (e.g. by e-mail), which you accept within 5 days (if no other period is stated in the respective offer).
can.
(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract shall take place
by e-mail is partly automated. You must therefore ensure that the e-mail address you have provided to us is correct,
the receipt of the e-mails is technically ensured and in particular not prevented by SPAM filters.
§ 3 Provision of services for repairs
(1) Insofar as repair services are the subject matter of the contract, we shall owe the services resulting from the service description.
Repair work. We perform these to the best of our knowledge and belief, either personally or through third parties.
(2) You are obliged to cooperate, in particular you have to report the defect on the device as comprehensively as possible.
and to provide the defective device.
(3) You shall bear the costs for sending the defective device to us.
(4) Unless otherwise stated in the respective offer, the repair, including abandonment of the device to the shipping
within 5 - 7 days after receipt of the device to be repaired (in the case of agreed advance payment, however, only after the time of
of your payment order).
(5) If you exercise your right of termination in accordance with § 648 S. 1 BGB (German Civil Code), we can demand 10% of the agreed remuneration as a lump sum.
remuneration if the execution has not yet begun. However, this shall only apply if the statutory right of revocation exists,
if you do not exercise your right of cancellation until after the expiry of the cancellation period. You retain the right to prove that
we have actually incurred no costs or significantly lower costs.
§ 4 Special agreements on payment methods offered
(1) Payment via Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options.
The payment is made to Klarna in each case:
Sofortüberweisung: Available in Germany and Austria. Your account will be debited immediately after submitting the
Order.
Direct debit: The debit will be made after the goods have been dispatched. The time will be communicated to you by e-mail.
Credit card (Visa/Mastercard): Available in Germany and Austria. The debit takes place after shipment of the goods or
Tickets / availability of the service or in the case of a subscription according to the communicated times.
The use of the payment methods invoice and / or installment purchase and / or direct debit requires a positive credit assessment. In this respect
we forward your data in the context of the purchase initiation and completion of the sales contract to Klarna for the purpose of the address and
credit check further. Please understand that we can only offer you those payment methods that are possible due to the
results of the credit assessment are admissible.
You can find more information and Klarna's terms of use here. General information about Klarna is available here. Your
Personal data will be processed by Klarna in accordance with the applicable data protection regulations and as specified by Klarna.
addressed in Klarna's privacy policy.
You can find more information about Klarna here. You can find the Klarna app here.
§ 5 Right of retention, reservation of title
(1) You may only exercise a right of retention insofar as it concerns claims from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price.
§ 6 Warranty
(1) The statutory rights of liability for defects shall apply.
(2) As a consumer, you are requested to check the item immediately upon delivery for completeness, obvious defects and
Check for transport damage and notify us and the carrier of any complaints as soon as possible. Do not comply with this,
this has no effect on your legal warranty claims.
§ 7 Choice of law, place of performance, place of jurisdiction
(1) German law shall apply. In the case of consumers, this choice of law shall only apply insofar as it does not violate mandatory provisions of the law of the Federal Republic of Germany.
of the State of the consumer's habitual residence is not withdrawn (favourability principle).
(2) The place of performance for all services arising from the business relations with us as well as the place of jurisdiction shall be our registered office, insofar as you are
not a consumer, but a merchant, a legal entity under public law or a special fund under public law
are. The same shall apply if you do not have a general place of jurisdiction in Germany or the EU or if the place of residence or habitual
residence is not known at the time the action is brought. The power to also bring an action before the court at another statutory place of jurisdiction
remains unaffected by this.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
II. customer information
1. identity of the seller
Suesskind UG(haftungsbeschränkt)
Immenhütte 10
59929 Brilon
Germany
Phone: +4929619119989
Email: shop@suesskindaudio.de
Alternative Dispute Resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at
https://ec.europa.eu/odr.
2. information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities of correction are carried out in accordance with the
Regulations "Formation of the Contract" of our General Terms and Conditions (Part I.).
3. contract language, contract text storage
3.1 The contractual language is German.
3.2 The complete contract text will not be stored by us. Before sending the order via the online shopping cart system
the contract data can be printed out or electronically saved via the browser's print function. After receipt of the
order with us, the order data, the legally prescribed information for distance selling contracts and the general
Terms and conditions again sent to you by e-mail.
3.3 In the case of quotation requests outside of the online shopping cart system, you will receive all contract data within the framework of a binding
offer in text form, e.g. by e-mail, which you can print out or save electronically.
4. codes of conduct
4.1 We have subjected ourselves to the Buyer's Seal Quality Criteria of Händlerbund Management AG, which can be viewed at
At: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.
5. essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.
6. prices and payment modalities
6.1 The prices listed in the respective offers as well as the shipping costs represent total prices. They include all
Price components including all applicable taxes.
6.2 The shipping costs incurred are not included in the purchase price. They are to be paid via a correspondingly designated button on
of our Internet presence or in the respective offer, are shown separately in the course of the ordering process and are excluded from
to you additionally, as far as the delivery free of forwarding expenses is not assured.
6.3 If the delivery is made to countries outside the European Union, further costs may be incurred for which we are not responsible, such as
e.g. customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which have to be paid by you.
are wearing.
6.4 Any costs incurred for the transfer of funds (transfer fees or exchange rate fees of the credit institutions) shall be borne by you in the following cases
where the delivery is made to an EU Member State but the payment was initiated outside the European Union.
6.5 The methods of payment available to you are listed under a correspondingly designated button on our
Internet presence or in the respective offer.
6.6 Unless otherwise stated in the individual payment methods, the payment claims arising from the contract concluded are to be paid immediately.
due for payment.
7. delivery conditions
7.1 The delivery conditions, the delivery date as well as any existing delivery restrictions can be found under a
button on our website or in the respective offer.
7.2 If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the goods shall be borne by you.
during the shipment of the goods to you, irrespective of whether the shipment was carried out by a third party or not.
insured or uninsured. This does not apply if you independently use a transport company not named by the entrepreneur.
or any other person appointed to carry out the shipment.
8. statutory liability for defects
Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).
9. termination
9.1 Information on the termination of the contract as well as the terms of termination can be found in the regulations on
"Repair Services" in our General Terms and Conditions (Part I), as well as in the respective offer.
These general terms and conditions and customer information have been prepared by the lawyers of the Händlerbund who specialize in IT law and are
permanently checked for legal conformity. The Händlerbund Management AG guarantees the legal security of the texts and is liable in the
case of warning letters. You can find more information on this at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agbservice.
last update: 27.10.2020